Legal
Refund Policy
This policy explains when a Seply purchase may be refunded and how to submit a request.
Last updated July 23, 2026
Seven-day request window
You may request a refund within 7 calendar days of purchase for the unused credits included in that purchase. Send the request from your Seply account email and include the purchase or invoice reference.
Used credits and completed jobs
Credits that have been used for processing and separation jobs that have completed are generally not refundable. A failed job that Seply confirms will automatically return its reserved credits to their original credit batches; that credit restoration is not a cash refund.
Exceptions
We will review duplicate charges, purchases that could not be delivered because of a verified service failure, and any refund rights required by applicable law. Creem, as Merchant of Record, may process an approved refund or take action required by its customer-protection obligations.
Subscriptions
You can cancel a subscription at any time from Billing through the Creem Customer Portal. Cancellation stops future renewals and normally takes effect at the end of the current paid period. Canceling does not automatically refund the current period or credits already used.
How to request a refund
Email support@seply.org. We aim to respond within 3 business days. Do not send payment card details or private recordings by email.